Refund policy

Returns: Within 30 days of original shipment, for standard items in quantity up to 5, a 25% restocking fee plus freight must be paid in both directions and product must be recieved in salable condition. Please call or email customer service for a written return authorization. No returns will be accepted without such authorization. Custom cut orders (cut to length) are not cancelable once cut nor returnable and returns of larger quantities of made to order standard items require pre-approval at Testrite Management's discretion

Damages & Shortages: Please report these within 48 hours. Note all problems on Parcel Manifest or Bill of Lading when signing. We will do our best to work with you, please take photographs of any issues so we can understand what occured.